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  Why isn't my Anti-Virus software working & why are pages opening on their own?
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General PC FAQs

FAQ1

How important are Microsoft Updates?

Very, & not just the High Priority updates. Everyone should occasionally, (monthly), manually run their microsoft or windows update & choose the 'custom' option -vs- the 'express' which your PC checks or downloads for you automatically in most cases. Check out the software & hardware updates that are available for your system here. In most cases these are upgrades, updates or patches available for software and hardware drivers that are very important in keeping your resources up to date. Out of date software w/out the latest patches/updates quite often = security risk(s) to your PC or network. Try & keep up with your software & hardware updates to ensure your security & top performance from your system.

FAQ2

Are Wireless Networks secure?

More now than in the past & only if set up correctly, yes. The key to your security & network performance is proper setup, period.

FAQ3

Should I fix my PC or buy a new one?

This is a relative question with multiple variables but the same logic applies to determining the answer in every situation. Do a little research, weigh your variables & situation to come to your own conclusion. Repair or upgrade costs X amount and a new machine costs X amount. Make a smart decision that meets your personal situation based on the totals & circumstances.

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FAQ4

Do I need more memory?

Typically, yes. You can never have enough memory. If you purchased a typical system on sale at Best Buy, etc. that is a standard setup, the answer will be yes 95% of the time. If you custom ordered a machine or had one built I don't think you will be looking at this question.

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FAQ5

Can I transfer my email contacts?

Yes, almost every mail software has import & export options but they can get a bit tricky when transferring from one type of software or operating system to another.

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FAQ6

Can I transfer programs I like?

Yes, but only if they are compatible with your current operating system. In most cases your settings, templates or data can be transferred to a different or upgraded version of your software.

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FAQ7

Should I back up my PC?

If you have anything of personal value to yourself or others that you do not want to risk losing, yes. Music, documents, pictures, email, etc are easily saved to CD, DVD or a USB/FW storage unit to keep things simple. If you would like to keep your entire OS backed up please see the next question.

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FAQ8

How do I back up my PC?

Via Imaging or standard backup utilities to your CD's, DVD's, portable HD, etc. Offsite or online backup is the safest option. They are easy to use & affordable as well.

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FAQ9

How do I remove a program?

(XP) From your desktop: navigate > Start / control panel / add or remove programs. Locate & left click the item you would like to remove and click 'remove'.

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FAQ10

How do I install a program?

(XP) Most install programs are very self explanatory. If you run into a situation that isn't, from your desktop: navigate > Start / run / browse. Now locate the item you want to install, left click it & click 'open / ok' or another option is, (when installing from CD), from your desktop: navigate > Start / control panel / add or remove programs. Click 'add new programs' & then 'CD or Floppy'. Windows will locate the setup.exe or install.exe for you automatically.

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FAQ11

Why isn't my anti-virus software working?

Well, there are a lot of different possible reasons why. Is it up to date? Is it the latest version? Do you scan regularly? Is it configured properly? if the answer is, "I'm not sure" or "no", to any of those questions, one or all of them is most likely the problem. There are also many anti-virus or protection applications that are ineffective & should be removed & replaced. Unfortunately, these are typically installed on most new PC's when you get them.

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FAQ12

Why are pages opening up on their own?

This is most likely an infection of the Adware variety. More specifically a Trojan, Hijacker or similar. It is very popular for malicious applications to create popups on your system while you are surfing, or in some cases even when you are not. You should clean your system thoroughly to remove all infections.

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FAQ13

Why does my HomePage keep changing?

This is most likely an infection of the Adware variety. More specifically a Trojan, Hijacker or similar. It is very popular for malicious applications to change, manipulate or redirect your home page. You should clean your system thoroughly to remove all infections.

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FAQ14

How did I get these viruses?

Well, lack of periodic maintenance is usually the cause but ineffective software may also be the problem as well. Have a trusted professional recommend the proper software & configurations for your proper security & hassle-free surfing operation.

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FAQ15

Popups! Popups! Popups!

Infected, infected, infected! You should clean your system thoroughly to remove all infections.

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FAQ16

My PC takes forever when I turn it on.

There are unlimited reasons for this but the most common are an over loaded startup menu, prefetch list & various registry run locations. This could also be due to infections of different types, software or resource conflicts, incorrect paths, not enough memory, slow or failing CPU, slow or failing hard drive, etc. Have a professional check out your system to determine the problem(s).

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FAQ17

I get errors all the time.

The first thing to do is copy the specific error & simply 'Google it' to research the proper cause & fix of your specific problem. Beginner to intermediate users have a professional check out your system to determine the problem(s).

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FAQ18

My laptop keeps shutting off.

If this happens on a regular basis, it's most likely your power settings. From your desktop: Right click on a blank area of your desktop & click 'properties / screen saver / power' Here you will typically have six different tabs to adjust your appropriate power settings while you are plugged in or running on battery power. If it happens very sporadically & without warning or errors attached then have a professional examine your system for the cause.

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FAQ19

My computer seems slower every day.

Get your PC Optimized &/or have a professional diagnose your system.

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FAQ20

My computer reboots on it's own.

Same as the Laptop previous ^ If this happens on a regular basis, it's most likely your power settings. From your desktop: Right click on a blank area of your desktop & click 'properties / screen saver / power' If it happens very sporadically& without warning or errors attached then have a professional examine your system for the cause.

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FAQ21

Ugggg! I hate PCs!

Don't we all some days! ..& other days we love them. Your PC should be a positive addition to your life not a cause of stress. Make sure that your PC is in optimal working order & has all of the proper tools to ensure your privacy and system integrity & you should be able to enjoy & get the most from your PC.

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